Tools for the Zombie Apocalypse: Avoiding the Brain Drain in Transportation Organizations

Webinar recording of Parts 1 and 2, along with the presentations at

Information is coming in and knowledge is going out more rapidly than anticipated. Not only are we losing knowledge from long-time employees, but consultants and contractors have an equal amount of knowledge that could escape at any moment.

  • How can transportation agencies make sure that essential knowledge is retained?
  • How can they make sure that employees have access to the right information at the right time to be effective and contribute to the success of the organization?

This session focused on recent guidance and current practices that transportation agencies can apply to tackle these challenges.
Presiding: Becky Burk, Maryland State Highway Administration
Part I
Leaning Forward: Knowledge and Information Management for a Nimble Organization
– Leni Oman, Washington State Depart. of Transportation
This presentation highlights WSDOT’s approach to understanding business needs, establishing a foundation for execution, and strengthening the learning culture.

Capturing and Learning Essential Consultant-Developed Knowledge within Departments of Transportation
– Frances Harrison, Spy Pond Partners, LLC
This presentation highlights a recent NCHRP study that developed guidance on assessing risks and establishing knowledge capture procedures when using consultants.

Part II
Anticipatory Knowledge
– Donna Cuomo, MITRE Corporation
An overview of MITRE’s approach to anticipating the knowledge and process needs of employees – and delivering the right information at the right time.

Guidance for Development and Management of Sustainable Information Portals
– Benjamin Pecheux, Applied Engineering Management Corporation
This presentation summarizes a recent NCHRP study that created a guide for development and management of effective DOT enterprise information portals (EIPs).